Refunds

Refunds and cancellations.

Effective 5 October 2026

The free trial never charges you. Cancel Pro any time and keep it until the end of what you paid for. Changed your mind about a new plan? Ask within 7 days and we refund it in full. Charged by mistake? Always refunded.

1. What this covers

This policy covers payments for Wordojo Pro, Gem packs and content packs made on wordojo.app, wordojo.com or inside the Wordojo app through our payment provider. Wordojo is made by Neelverse Lab, a sole proprietorship of Indranil Banerjee, in Howrah, West Bengal, India. If you paid through Google Play, Google Play's refund policy applies, and you ask for the refund in Google Play.

2. The free trial

The 14-day Pro trial needs no card, so there is nothing to charge and nothing to refund. When it ends, you're back on the free plan unless you choose Pro.

3. Cancelling Pro

• In the app: Settings, Plan and Gems, Manage Pro, then Stop renewing. Or write to support@wordojo.com from the email on your account, and we'll stop it for you.
• Once you cancel, you're never charged again: the auto-pay mandate (UPI AutoPay or a saved card) is cancelled straight away, and our payment provider emails you to confirm it. Pro stays on until the end of the period you've paid for, then you're back on the free plan. Your reps, drafts and streak stay.

4. Refunds on Pro

• A new plan you've changed your mind about: ask within 7 days of your first payment for a monthly or yearly plan, and we refund it in full. Pro ends when the refund is made.
• A renewal you meant to stop: ask within 48 hours of a monthly renewal, or within 7 days of a yearly one, and if you haven't used Pro since the renewal, we refund it in full.
• Otherwise we don't refund part of a period, but Pro keeps working until the period ends.
• If Pro doesn't work and we can't fix it, we refund what you paid for the time it didn't work.
• The Interview Pass (14 days of Pro, paid once, never renews): ask within 48 hours of buying it, and if you haven't used Pro since, we refund it in full. The Pass's days end when the refund is made.

5. Gems and content packs

Gem packs are delivered to your account at once and can be spent straight away, so they aren't refundable once delivered, except where the law requires it or in the cases below. When a Gem pack is refunded, its Gems are taken back from your balance (as many as are left).

Content packs (talks, episodes and articles you unlock in the app, for the days shown when you buy, or for good) follow the same rule as Gem packs: they open at once, so they aren't refundable once delivered, except where the law requires it or in the cases below. When a content pack is refunded, its items lock again.

6. Mistakes, double charges and failed deliveries

If you were charged twice, charged without agreeing, or paid and didn't get what you bought within 24 hours, we refund it in full, whatever the date. See delivery for how purchases arrive.

7. Receipts, how to ask, and how long it takes

• Every payment gets a receipt by email from Razorpay, our payment provider, with the amount, the date and a payment ID. Subscriptions also get an email when they start and when they're cancelled.
• Write to support@wordojo.com from the email on your Wordojo account. Include the payment ID from your receipt, or the date and the amount.
• We reply within 2 working days.
• Approved refunds go back to the way you paid (UPI, card, netbanking or wallet). Banks usually show them within 5 to 7 working days; some take up to 10.

8. Contact

Neelverse Lab, Howrah, West Bengal, India. Payments, refunds and cancellations: support@wordojo.com. More ways to reach us are on the contact page, and the full rules for Pro and Gems are in the terms.